We understand buying samples can be daunting. We want our customers to feel safe and at home when they visit SIIK Souds and know that their hard-earned money won’t go to waste on a pack that is over-promised and under-delivered.

We strive to create the highest quality products possible and customer satisfaction is our #1 priority. That’s why we offer a 3-day money-back guarantee on all of our packs on SIIK Sounds.

If you buy a pack and it wasn’t quite what you were looking for. Reach out to us and let us know and we’ll get your refund issued straight away.
Please include your order number & specify why you are dissatisfied with the product. Visit our contact page.

We want people to feel comfortable purchasing future packs and we stand accountable that our packs will be worth every penny spent and will suit your needs.

Be advised – We do not offer complete refunds on bundles. Only partial refunds (worth 1 sample pack) will be offered due to the number of packs included in these bundles.

Be advised – Once your refund is issued you will lose the right to use any of our samples, presets, loops, vocals, midi, or any other SIIK Sounds files in your production. If we feel like there is fraudulent activity (purchasing packs to only then ask for a refund, then downloading the packs to use, etc) we have the right to deny a refund at our own discretion.

Be advised – The standard 14-day cooling off period, as stated on the official Europe website, does not apply anymore the moment you’ve downloaded your purchased packs. We can determine whether you’ve downloaded the packs based on the data from the download provider we use. Our standard 3-day money-back guarantee still applies.

Be advised – We offer only 1 refund per 6 months. When you’ve downloaded one of our packs, and we have already issued a refund upon your first request, you are not eligible for a new refund until 6 months after the order that you wanted & received to be refunded.

Be advised – We require a detailed explanation of the reason why you’d like to receive a refund. 

Be advised – We don’t offer refunds on accidental purchases. Purchasing items from our store goes alongside your own responsibility to order the product you’d like to receive. 

If you have any questions about our refund policy you can contact us using any of our outlets.